Terms of Use

Robinsons Appliances makes this website, including all information, products, and services provided by Robinsons Appliances through robinsonsappliances.com.ph, available for your use subject to the terms and conditions set forth in this document and any changes to this document that Robinsons Appliances may publish from time to time. By visiting or shopping at robinsonsappliances.com.ph, you accept to be bound by these Terms of Use and agree that you are responsible for compliance with any applicable laws and regulations.

Robinsons Appliances reserves the right to change the Terms of Service posted on the website from time to time at its sole discretion. Your use of the website will be subject to the most current version of the Terms of Service posted on the website at the time of such use. We collect and use information about you to reply to your request, process your order, and help us personalize your shopping experience at the Robinsons Appliances online store. We use the same information to identify and contact you, verify and confirm your order, and provide customer care services. Please review our Privacy Policy for information on our terms and privacy practices.

The content on this website, such as text, graphics, logos, media files, and content compilations, is protected by copyright, trademark, and/or other intellectual property laws. Content on robinsonsappliances.com.ph is provided “as is” and changes and updates may be made to the products and services at any time without notice. Robinsons Appliances makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Robinsons Appliances does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the content on its website or otherwise relating to such content or on any linked websites.

We shall not be liable for any breach, hindrance or delay in fulfilling orders attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including, without limitation, hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

I. Registration / Login

By using the services on Robinsons Appliances Online Store, you confirm that your personal information provided is 100% true, accurate, and up to date. Information such as your complete name, contact number, email address, and other important and relevant details may be requested upon registration. Should information in your account change, you may email us at allraecommerce@robinsonsappliances.com.ph.

II. Eligibility to Purchase

1. To be able to complete a transaction at Robinsons Appliances Online Store, your payment details will be required. By proceeding with the purchase, you confirm that any information you provide is correct, valid, and accurate. You are also validating that you are the same person being referred to in the Billing information of the particular transaction.
2. Robinsons Appliances Online Store reserves the right to consult with any third party for due diligence in validating your transaction details and payment process. Robinsons Appliances Online Store may use the personal information you provided to conduct appropriate anti-fraud investigations. Robinsons Appliances Online Store may also provide your personal information to a legal and legitimate credit reference or fraud prevention agency, which may keep a record of that information. Robinsons Appliances Online Store also reserves the right to blacklist a user if proven to have committed a fraudulent transaction in the past.

III. Products & Orders

1. Robinsons Appliances Online Store offers products for sale that are physically in stock and available for delivery from:

   Robinsons Appliances
   Robinsons Appliances Warehouse, 107 Lopez Jaena St., Manila Bay Spinning Mills Compound, Tanong, Marikina City, 1803 (Near Riverbanks Mall) Tanong, Marikina City, Philippines, Metro Manila 1803

2. Occasionally, there will be products which are limited in terms of quantity therefore product availability can immediately reach zero within hours or within the day of product release.
3. In cases wherein product delivery is affected by natural occurrences or external obstructions (i.e. bad weather, road closures due to accidents, etc), product delivery may get affected. In the event of an unforeseen circumstance, you will be notified through the personal contact details you have provided within 48 hours from the time you finished your transaction process at Robinsons Appliances Online Store.
4. Please note that any item in your shopping cart is not reserved and may be purchased by other users who have accessed Robinsons Appliances Online Store.

IV. Acceptance of Order

Robinsons Appliances Online Store reserves the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use.

Robinsons Appliances Online Store reserves the right to refuse a transaction for any reason at Robinsons Appliances Online Store’s full discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from Robinsons Appliances Online Store whether that merchandise has been sold or not.

Prices shown on Robinsons Appliances Online Store are in Philippine Peso [PHP] and are inclusive of VAT at the applicable rate.

If you are using a credit card outside the Philippines, the final price of the item you will purchase will be calculated based on the applicable exchange rate on the day your credit card company processes the transaction.

All orders are subject to availability and Robinsons Appliances Online Store approval.

An item may be cancelled up until payment has been processed. Once payment has been processed, you are responsible for payment based on the final amount that will appear in the product ordering section.

V. Acceptance of Payment

1. Robinsons Appliances Online Store’s official payment gateway partner is Paymongo.
2. Upon reaching payment process, it is understood that the credit/debit card that you are using belongs to you or that you have been duly authorized by the owner of the credit/debit card to use the card for this transaction.
3. All credit and debit card holders are subject to validation procedures and authorization by the bank or card-issuer. If the bank or issuer of your payment card refuses to authorize the transaction payment for the purchase made, Robinsons Appliances Online Store will not be liable for any delay or non-delivery of products. If a payment is not received or payment method is declined, you forfeit the ownership of any items you purchased. No payment confirmed, no items shipped.
4. Longer processing time may occur during exclusive releases and special sales due to expected overwhelming volume of orders. Please expect delayed payment verification and/or order fulfillment.
5. For credit card transactions, please be advised that any system alert and/or discrepancy in customer name and cardholder name may result to further payment verification and delay in process.
6. Robinsons Appliances Online Store will take all reasonable care to keep the details of your order and payment secure. Robinsons Appliances Online Store cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. For Robinsons Appliances Online Store transactions, 3DSecure is implemented by Visa (called as Verified by Visa) and Mastercard (called as Secure Code). 3DSecure is a scheme developed by the card industry to allow a card holder to authenticate himself during an e-commerce transaction. Authentication takes place before a transaction is presented for authorization. 3DSecure allows transactions to be conducted in safety online, greatly reducing the risk of fraud and chargebacks.
7. If the card is not enrolled, this means that either the bank that issued the card is not yet supporting 3DSecure or it means that the cardholder has not yet been registered for the service. If the card is enrolled, the card holder will be redirected to the 3DSecure authentication web page for the issuing bank; the cardholder will then identify himself. If successful, transaction will be allowed to proceed for authorization. The transaction could still fail for lack of funds or other reasons but is more likely to be approved because of the authentication. Cardholder should contact his/her card issuer if his/her credit card is enrolled with 3DSecure. Robinsons Appliances Online Store reserves the right to request for proper identification documents from customer/cardholder before honoring a transaction for cardholder protection and fraud control. Failure to comply may result in cancellation and refund of order.

VI. Item Unavailability

1. Please be informed that completing your purchase and payment may not guarantee that the items ordered will be available due to multiple reasons including but not limited to:
   1. High volume of orders
   2. Limited quantities
   3. Subpar quality of items upon quality control inspection
2. In the instance that this is the case, your order will automatically be cancelled and you will be issued a refund in full.
3. It is the customer’s discretion to proceed with the purchase given this possibility.

VII. Shipping Policy

1. Robinsons Appliances Online Store has partnered with Consegnia Logistics Corp. as Robinsons Appliances Online Store’s official courier. Consegnia Logistics Corp. delivers within Metro Manila to some parts of Luzon. Shipping fee charges will be determined based on the size of the order and the delivery address.
2. Robinsons Appliances Online Store currently does not deliver outside the Philippines.
3. Robinsons Appliances Online Store does not accept in-store pickup.
4. You may view the full Shipping Policy here.

VIII. Acceptance of Delivery & Tracking of Orders

1. We aim to dispatch all accepted orders and have them shipped within 2–3 working days. Customers will be notified via email and/or SMS a Tracking Number to track your orders. This notice will be sent once your order has been picked up by assigned courier for delivery.
2. Robinsons Appliances Online Store may opt to use another courier or mode of delivery if the primary logistics partner fails to deliver due to unexpected circumstances or for any other contingency.
3. All orders will be in regular boxes. All orders will be packed with layers of bubble wrapping and a waterproof layer to protect your order during transit; however, Robinsons Appliances Online Store cannot guarantee that the box will be in mint condition upon arrival.
4. We are non-operational during Sundays, holidays, and days with intermittent weather.

IX. No Commercial Use

Robinsons Appliances Online Store is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within Robinsons Appliances Online Store. You may not use Robinsons Appliances Online Store, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

X. Complaints & Feedback

If you have any concerns about your order or policies in our site, you may send a message through the Chat button at robinsonsappliances.com.ph or through our email allraecommerce@robinsonsappliances.com.ph. Robinsons Appliances Online Store appreciates your feedback and rest assured that each concern will be reviewed to improve the customer experience.

XI. Privacy Policy

Robinsons Appliances Online Store values your privacy, and we know that you care about how information about your order is used and shared. Please refer to our Data Privacy Policy for further information.

XII. Governing Law

The Terms of Use and Service together with all the Robinsons Appliances Online Store policies and procedures will be governed by and taken in accordance with the relevant Philippine law and the relevant courts of the Philippines will have exclusive jurisdiction. The Robinsons Appliances Online Store terms and conditions are subject to change without prior notice.