Frequently Asked Questions
Purchasing
How do I order online?
- Choose Appliances from the website
- Add them to your Cart
- Pay Online through Paypal
- Receive an Email confirmation once transaction is successfully processed
- Wait for you appliances to arrive
Do I have to create an account to purchase?
You may purchase as a guest on the website. However, we recommend creating an account so that all your details will be saved for your next purchase and you can get updates on the latest promos
What are modes of payment available online?
You may pay your item online with your debit or credit through PayPal.
How to confirm if my online purchase was successfully processed?
Upon processing of payment through PayPal, you will receive an email confirmation that the payment was successful.
Can I purchase my item online through Credit Card Installment?
Credit Card Installment feature is currently not available for online purchases.
Can I avail of financing loans?
At the moment, our Easy Own Appliance Loan is not available on the website. But, you may still avail your desired item through Easy Own Appliance Loan at your nearest Robinsons Appliances store.
Will I receive an Official Receipt for the item/s I purchased?
Yes, the Official Receipt will be given upon claiming of the items at the store; however, you will receive a confirmation through email once payment is processed.
Delivery
How long will it take for my order to be delivered?
Your orders will be delivered 3-4 days after purchasing online. Please make sure that someone will be available to accept the delivery.
Installation
Do you have installation services?
Send an email to shop@robinsonsappliances.com.ph with the subject line “Installation ". You may find the order number on your receipt. Once sent, a customer service representative will contact you for the next steps.
Product Warranty
Do all items on the website have product warranty?
All items have manufacturer’s warranty. You may claim the warranty at any authorized service center of the brand.
Returns & Exchanges
How can I return an item or have it exchanged if there are factory defects?
Send an email to shop@robinsonsappliances.com.ph with the subject line "Return
- a. Reason for Return: Damage/Wrong Item
- b. Image of Tape Receipt
- c. Image of actual item and packaging. Include an image of the damage as well, if applicable
I changed my mind about the item I purchased. Can I return it and exchange with another item it?
Change of mind is not considered a valid reason for returning or exchanging. Our 7-day return policy is only valid for items with factory defects.