robinsons-appliances
Return Policy - Robinsons Appliances

RobinsonsAppliances.com.ph Return Policy

At Robinsons Appliances, we are committed to ensuring that our customers are satisfied with their purchases.

To maintain fairness and transparency, our return and exchange policy is aligned with the provisions of the Consumer Act of the Philippines.

Change of Mind

Please note that we do not accept returns or exchanges due to a change of mind or incorrect item selection. We encourage customers to review their orders carefully before completing the purchase.

Damaged Packaging

Reject if the product packaging is damaged upon delivery. Inform the courier right away. Take clear photos and videos of the product packaging upon receipt. Kindly share these photos or videos with us.

Damaged Item/s

Take clear photos and videos of the product upon opening.

  • Email us at hellosupport@robinsonsappliances.com.ph for the product photos and images so we can conduct an investigation with our courier partner. Our CS Team will contact you on the next steps.

Defective Item/s

Refer to the user manual for troubleshooting and parts reference. If unresolved:

  • Take clear photos and videos of the product upon receipt.
  • Prepare the official receipt.
  • Contact the brand's service center, or
  • Message our Customer Service Hotline so we can help you connect to a service center near you.
  • Reach out via email at hellosupport@robinsonsappliances.com.ph or call our Customer Service Hotline at 0918-893-1000.

Missing Item/s or Accessories

  • Take clear photos and videos of items received and the official receipt. Prepare this as proof of what was received upon delivery.
  • Contact the brand's service center, or
  • Message our Customer Service Hotline so we can help you connect to a service center near you.
  • Reach out via email at hellosupport@robinsonsappliances.com.ph or call 0918-893-1000.

Important: In certain cases, a service check may be required to assess the condition of the item before the return or exchange process can proceed.

We appreciate your trust in Robinsons Appliances. Your satisfaction is important to us, and we are here to support you every step of the way.




By clicking "Accept", you explicitly and unambiguously consent to the collection, processing and storage of your personal data by Robinsons Retail Holdings, Inc. for the purposes described in the Privacy Policy. Please ensure that you have completely read and comprehend the terms in our Privacy Policy before providing your consent.